RedRestore Return Policy

UPDATED AS OF JANUARY 14, 2019

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1. RedRestore 148 Laser Diode Cap & RedRestore MAX (272) Laser Diode Cap 100% 6-Month Full Money Back Guarantee 

Your peace of mind is important to us and we want you to feel secure in your Laser Cap purchase. We guarantee your satisfaction of the RedRestore Laser Diode Cap for a period of 6 (six) months from the date of purchase. If you are not completely satisfied with your results after this usage period, we will provide a pre-paid return label upon receipt of the return request within the eligible time period.

Because results are dependent on long-term use according to the directions, you must use the product for at least 180 days before requesting a return. In order to qualify for this money back guarantee, we request that you use––to the best of your ability––the RedRestore Laser Diode Cap 2 to 4 times per week (or as per the device specific usage instructions in the Quickstart Guide) for 180 days. If you have not achieved visible or satisfactory results after 180 days since date of purchase, you may return the RedRestore Laser Diode Cap for a full refund of the purchase price, less the shipping cost. (Note: We will NOT require you to prove that you’ve used it according to the schedule.) You may request to return your RedRestore Laser Diode Cap within 14 days after this 180-day period. The device must be postmarked for return within 14 days of return request. Failure to comply may result in RedRestore refusing the delivery. All shipping fees are non-refundable.

RedRestore will only accept fully functional like-new laser devices for returns. The returned device must be in original working condition with all accessories included. The condition of the device will be determined at our discretion upon our receival. Excessive / operational damage & missing accessories can incur a restocking fee of up to 35% the original purchase price. As long as the device is returned in good working order with all its original accessories, you're 100% eligible for the full money back guarantee.

In order to prevent abuse of our policies, we only allow one return of the RedRestore Laser Diode Cap per customer/household through this money back guarantee program.

This money back guarantee is only valid for orders placed directly on this website (www.RedRestore.com) with RedRestore. Purchases made through physicians are not applicable for this offer. Check with your physician for their return policy. Policy updated on January 14, 2019. For purchases prior to January 14, 2019, please refer to your purchase documentation.

 

2. RETURN POLICY - RedRestore 148 Laser Diode Cap & RedRestore MAX (272) Laser Diode Cap

Any returns of the RedRestore Laser Diode Cap requested before the expiration of the 6-month usage period for the money back guarantee are subject to a 20% restocking fee. Shipping fees are not included.

This money back guarantee is only valid for orders placed directly on this website (www.RedRestore.com) with RedRestore. Our money back guarantee does not cover return shipping costs. All shipping fees are non-refundable.

Once a pre-paid shipping label has been issued, the products must be shipped with a valid tracking number, postmarked for return within 7 days. You must be able to provide proof of delivery for any return processed. Products will only be accepted for return if the are received in as-new condition. Failure to do so may result in RedRestore refusing to process the return. The condition of the device will be determined at our discretion upon our receival.

To cancel an order you have placed with RedRestore, you must contact customer support by email at support@redrestore.com or by phone at +1-437-800-1823. Please note that once the item has shipped, the order cannot be canceled. In this event, you can request to return the item for a refund (minus a 20% restocking fee and any shipping fees incurred by RedRestore).

 

3. Manufacturer’s Limited Warranty - RedRestore 148 Laser Cap & RedRestore MAX (272)

RedRestore provides a manufacturer’s warranty, which provides for replacement of the product in the event of defects in the materials or workmanship of the RedRestore Laser Diode Cap. RedRestore 148 Laser Diode Cap provides a manufacturer's warranty for one (1) year from the date of purchase. RedRestore MAX (272) Laser Diode Cap provides a manufacturer's warranty for two (2) years from date of purchase. This Limited Warranty is void if the product has been damaged through no fault of the manufacturer, altered in any way, or used in a manner other than as directed.

 

4. LIMITED WARRANTY/DISCLAIMER OF LIABILITY

Although RedRestore may provide descriptions of various products it offers for purchase, it does not guarantee the usability or functionality of any feature of any product at any given time except in strict accordance with the Satisfaction Guarantee Policy, nor does it guaranty the accuracy of those product descriptions.

The RedRestore Laser Diode Cap has a rechargeable battery. Like any other rechargeable battery, it should be used in strict accordance with the instructions and even when used properly may pose a fire hazard. The product has an automatic shut off feature, but you should never use the product for longer than instructed and you should not use the product while sleeping or inattentive. RedRestore is not responsible for any injuries you may incur from using the RedRestore Laser Diode Cap.

This Site and its contents are provided “as is” without warranties of any kind, whether express or implied, including without limitation any warranty as to the accuracy, availability, completeness, reliability, title, currency or content of any information or material provided by or through this site, and the implied warranties of merchantability or fitness for a particular purpose. Your use of the Site is at your sole risk. You assume full responsibility for all costs associated with your use of the Site, and that Premium Web shall not be liable for any damages of any kind related to your use of the Site.

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Our policies and customer service support are only eligible for purchases made through www.RedRestore.com. In order to be eligible for our satisfaction guarantee policy, refund policy & any warranties, you must have placed your order through www.RedRestore.com.

If you purchased the RedRestore Laser Diode Cap or products from a distributor you will need to contact them about their specific policies regarding guarantee and returns. RedRestore is not responsible for refunds or credits, if purchased from a distributor or third party.

To ensure that your Laser Diode Cap will be covered under RedRestore, we advise you make your purchase through www.RedRestore.com which is the only authorized retailer of RedRestore technology and products. 

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